Contact Centre Advisor - Breeze Volkswagen Poole

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Breeze Volkswagen Poole

Contact Centre Advisor

Are you Honest, Caring, Loyal, Professional and Different? These are the values that Breeze stand by.

If your desire is to be part of a family owned company that inspires a happy, positive and successful environment that customers want to return to and employees want to be part of, Breeze is the place for you.

Breeze are looking for a Contact Centre Advisor to join their busy team.

You will have

About the Role

You will be working within an established team in our fantastic call centre facility based at Breeze Passenger Cars in Poole. You will be taking inbound and making outbound telephone calls to book customers in for services, and schedule maintenance/repairs at our Breeze Passenger Car site and three Breeze Van Centres. You will be quoting customers for servicing or repairs and handling e-mail and website enquiries. 

About You

The ideal candidate will currently be working in a call centre environment and be used to a high volume of telephone calls with a strong sales background. Understanding of vehicles would be an advantage, however full technical training will be provided. Good communication and excellent customer service skills together with a smart appearance are vital. You will put our customers' needs at the heart of everything you do whether it is providing estimates, booking repairs or answering queries, to make our customers' experience as enjoyable as possible whilst providing the very highest level of customer service. 

We offer

As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you would like to be a part of our journey, we will offer you:

  • 24 days holiday plus Bank Holidays (pro rata)
  • Employee Staff Car Purchase Scheme
  • Workplace pension
  • Life assurance
  • Cycle to Work Scheme
  • A competitive remuneration package
  • Staff incentives
  • Comprehensive and continuous training


Basic + monthly bonus


Monday to Friday 8.30am to  6:00pm, Saturday 8:00am to 4:00pm (1 in 4 rota)


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