Staying COVID-19 Secure
Staying COVID-19 Secure
Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice in staving COVID-19 secure.
Our teams are committed to observing all recommended hygiene measures and, to ensure we keep a minimum of 2 metres apart, we have adapted the layout of our showrooms and service areas.
All our sites are now cashless, so please pay by card or bank transfer. We can email you invoices and receipts for all transactions.
Are your showrooms open?
Yes. All our showrooms re-opened on 1st June in line with government guidance, with social distancing and non-contact measures in place.
Do I need to make an appointment?
Yes please. To protect customers and staff while maintaining social distancing we need to manage the number of people on site so please make sure you have an appointment.
For everyone’s safety please do not visit if you or anyone in your household has COVID-19 symptoms or is self-isolating.
I’m not comfortable coming to the showroom, can I buy remotely?
Of course. If you prefer to stay home, we can do as much or as little of the purchase remotely as you need – including personalised videos showing you around your chosen vehicle, virtual appointments, e-signing documents, making payment and arranging delivery.
Can I test drive a vehicle?
Yes. We are offering unaccompanied test drives to maintain social distancing and keep in line with government guidance. You must:
• Be 21 years of age or more, but under 70 years of age
• Have held a full British or EU driving licence to drive such vehicle for at least 1 year
• Have not been involved in more than one motoring accident or claim during the last 3 years
• Not have 6 penalty points or more
• Not have been convicted of any criminal offence or pending criminal offence
In addition to the above, you will need to bring your driving license along with one other document such as passport/bank card. If your own vehicle is not deposited as security (with keys) then driving license and passport/bank card must be retained during test drive.
How do I collect my new vehicle?
All handovers will be completed following procedures designed to support social distancing and reduce risk. You will receive your handover video before you come into collect, and all paperwork will have already been completed in advance so, on the day, it is just a case of getting your keys and off you go!
Will my visit be contact free?
Yes. On arrival, you will see clear wall and floor signs reminding customers to maintain social distancing and observe our one-way systems.
Our Service Advisers will be wearing appropriate PPE and will be positioned behind Perspex screens. You will be asked to drop your keys into a box.
Before collecting your vehicle, we will ask you to make cashless payment by card or via an invoice emailed to you for online payment.
A handover pack will be left in your vehicle with the invoice, EVHC, and Service Check Sheet. Your keys will be wiped and placed in an envelope ready for collection at the Service Advisers desk.
Can I book a waiting appointment?
We are offering three waiting appointments a day at each of our sites. We have reduced the number available to ensure we limit the number of people waiting on site at any time. Please request a waiting appointment when making your booking.
Please note, we are not currently offering any refreshments while you wait.
Are you still offering courtesy cars or courtesy lifts?
We have withdrawn our courtesy lift option, as it is not possible to maintain social distancing on our shuttle.
We do have courtesy vehciles available, which will be fully sanitised before and after each customer. Please request this option when making your booking.
Loan vehicles are £20 including VAT for cars and £20 plus VAT at van centres.
I’m not comfortable coming in, do you offer collection and delivery?
Yes, we can pick up your vehicle from your home or work and return to you later in the day*.
The team member collecting/delivering your vehicle will wear appropriate PPE and the driver’s seat will have a protective cover. We will thoroughly disinfect all high contact areas and, of course, the keys. This will be done with antibacterial wipes or spray. We will remove and dispose of the protective seat cover when we return the vehicle to you.
We won’t ask you to physically sign any paperwork on the day. We will give you the opportunity to inspect the vehicle – whilst our driver keeps their distance of course - and ask you to provide us with email confirmation that you accept the vehicle and are happy with its condition on delivery.
We will leave the keys and documentation in an envelope, which we suggest you discard after.
*Subject to terms & conditions. Collections are £20 including VAT for cars and £20 plus VAT for vans.
How will my car be cleaned/sanitised?
A protection kit will be fitted to your vehicle, including seat cover, floormat, steering wheel cover and gear lever wrap. Before collection, this will be removed by our technician and all contact points wiped with antibacterial spray.
You can also opt to add an anti-bacterial and anti-viral air con purge to your booking, which is effective against 99.9% of coronavirus. Pease ask for more information when booking.
We are not offering service wash and vacuums at this time.
My warranty expired during lockdown, what do I do?
If your new vehicle warranty expired between 1 March and 31 May, but any repair for a valid warranty claim could not be completed before the expiry date due to government measures related to COVID-19, we will automatically extend your warranty period by three months. If you need to make a warranty claim during this extended period, you can book your vehicle in with us as normal. Please note that any mileage restrictions to your warranty continue to apply.
For advice on finance related queries please go here.